Data & Privacy
QMacan is committed to protecting the personal data of every player on our platform. This Privacy Policy explains in full what data we collect, how we use it, who we share it with, and what rights you have over your own information — in plain, clear English.
Every data exchange between your browser and QMacan is encrypted using industry-standard 256-bit SSL technology. Your login credentials, payment information, and personal details are transmitted securely at all times.
QMacan players have the right to access, correct, and request deletion of their personal data. You may also object to certain types of processing or request a portable copy of your data at any time by contacting our support team.
QMacan does not sell, rent, or trade your personal information to third-party marketing companies. Data is shared only where strictly necessary — for payment processing, fraud prevention, and regulatory compliance.
We collect only the data that is genuinely necessary to operate your account, process transactions, verify your identity, and comply with our legal obligations. We do not collect data beyond what serves a clear, documented purpose.
Access to player personal data within QMacan is restricted to staff who require it to perform their role. All staff with data access are bound by confidentiality obligations and receive regular data protection training.
QMacan retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years following account closure for compliance purposes.
This Privacy Policy ("Policy") describes how QQMacan ("Platform", "we", "us", "our"), operating the online gaming and sports betting platform at qqmacan.cam, collects, processes, stores, and protects the personal data of individuals ("Users", "Players", "you") who interact with our platform.
QMacan is committed to handling personal data responsibly and transparently, in accordance with applicable data protection principles. We recognise that privacy is a fundamental right and we design our data practices around the principle of data minimisation — collecting only what is necessary, retaining it only as long as required, and protecting it at every stage.
This Policy applies to all personal data collected through: the QMacan website atqqmacan.cam; account registration and management processes; deposits, withdrawals, and payment transactions in Malaysian Ringgit (MYR); customer support interactions; and marketing communications where you have consented to receive them.
Your Agreement: By registering an account or using the QMacan platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described herein to the extent that such consent is required as a legal basis for processing. Where processing relies on a legal basis other than consent, your use of the platform constitutes acknowledgement of those processing activities.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together form the complete framework governing your relationship with QQMacan.
For the purposes of this Privacy Policy, the following definitions apply:
QMacan collects personal data through several channels, including information you provide directly, information generated by your use of the platform, and information obtained from authorised third parties. The categories of data we collect are set out below.
QQMacan processes personal data for the purposes described in the table below. Each purpose is matched with the legal basis on which it relies, as described further in Section 5.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact information | Contract performance |
| Processing deposits and withdrawals in MYR | Payment information, KYC documents | Contract performance |
| Identity and age verification (21+) | KYC documents, date of birth | Legal obligation |
| Anti-money laundering (AML) compliance | Transaction data, identity | Legal obligation |
| Fraud detection and prevention | Technical data, behavioural data | Legitimate interest |
| Customer support and dispute resolution | Communication data, account history | Contract performance |
| Responsible gambling monitoring | Behavioural data, gambling preferences | Legal obligation / Legitimate interest |
| Platform improvement and analytics | Usage data, technical data | Legitimate interest |
| Marketing communications (where consented) | Contact information, game preferences | Consent |
| Regulatory reporting and record-keeping | Transaction data, identity data | Legal obligation |
Note on Marketing: QQMacan will only send you promotional communications (including bonus offers, game updates, and sports betting promotions) where you have expressly consented to receive them. You may withdraw your marketing consent at any time through your account preferences or by contacting our support team.
QMacan processes personal data on the following legal bases, as applicable to each processing activity:
Where QMacan relies on legitimate interests as a legal basis, a balancing assessment has been conducted to ensure that those interests do not override your fundamental rights and freedoms.
QMacan does not sell, rent, or trade personal data to third-party marketing organisations. We share personal data with third parties only where it is necessary for the operation of the platform or required by law.
All third-party data processors engaged by QQMacan are bound by contractual data processing agreements that require them to: process data only for the stated purpose; implement appropriate technical and organisational security measures; not subcontract without prior authorisation; and delete or return personal data upon termination of the agreement.
QQMacan uses cookies and similar tracking technologies to ensure the platform functions correctly, to improve your user experience, and to analyse platform usage patterns. The cookies we use fall into the following categories:
You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the platform's ability to function correctly and may prevent you from accessing your account. QMacan does not use third-party advertising cookies or cross-site tracking cookies.
QQMacan implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Your Responsibility: While QQMacan takes all reasonable steps to secure your data, the security of your account also depends on you maintaining a strong, unique password and not sharing your login credentials with any third party. QMacan will never ask for your password through any channel.
QQMacan retains personal data for no longer than is necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | 5 years from account closure | AML/KYC legal obligation |
| Transaction records (deposits / withdrawals in MYR) | 7 years from transaction date | Financial record-keeping obligation |
| KYC documents (MyKad, passport, proof of address) | 5 years from account closure | AML regulatory requirement |
| Customer support communications | 3 years from last contact | Dispute resolution / Legitimate interest |
| Game and betting history | 5 years from account closure | Regulatory compliance |
| Marketing consent records | Until consent is withdrawn + 2 years | Proof of consent |
| Technical / log data | 12 months from collection | Security / Fraud prevention |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with you. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes.
As a data subject whose personal data is processed by QQMacan, you hold the following rights in relation to your personal data. These rights are subject to applicable legal exemptions and the specific circumstances of each request.
Request a copy of the personal data QMacan holds about you, along with information about how it is used and shared.
Request correction of any inaccurate or incomplete personal data held your account.
Request deletion of your personal data where it is no longer necessary, or where you withdraw consent — subject to legal retention obligations.
Request that processing of your data be restricted in certain circumstances, such as while a rectification request is being resolved.
Receive a structured, machine-readable copy of personal data you have provided to QMacan, for transfer to another service provider.
Object to processing based on legitimate interests, including profiling for responsible gambling risk assessment or direct marketing.
To exercise any of these rights, please contact QMacan customer support via live chat or email at [email protected]. We will respond to all valid requests within 30 days. We may request additional verification of your identity before fulfilling a data rights request.
QQMacan's platform is strictly intended for individuals aged21 years and above. We do not knowingly collect, process, or retain personal data from any under the age of 21.
All account registrations are subject to age verification as part of the KYC process. Where QMacan becomes aware that personal data has been collected from an individual under 21 years of age — whether through our own detection or through notification by a third party — that account will be immediately suspended, the data will be securely deleted, and any funds will be handled in accordance with our legal obligations.
Age Enforcement: Providing a false date of birth during registration for the purpose of circumventing our age verification requirements constitutes a material breach of our Terms & Conditions and may be reported to relevant authorities. QMacan employs multiple layers of age verification, including document-based KYC checks, to ensure compliance with our 21+ requirement.
In the course of operating the QMacan platform, personal data may be transferred to and processed in countries outside Malaysia. This may occur when data is stored on cloud infrastructure hosted other jurisdictions, or when personal data is shared with third-party service providers based outside Malaysia.
Where personal data is transferred internationally, QQMacan takes all appropriate steps to ensure that such transfers are conducted in a manner that provides an equivalent level of data protection to that which applies in Malaysia. These safeguards include:
QQMacan reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent modification.
Where changes are material — meaning they significantly affect your rights or the way we process your data — QMacan will provide prior notice to active account holders via email to their registered address and/or through a prominent notice on the platform, no less than 14 days before the change takes effect.
Your continued use of the QMacan platform following the effective date of any amendment to this Policy constitutes your acknowledgement of, and where applicable your consent to, the updated Policy. If you do not accept the amended terms, you must discontinue use of the platform and may request account closure.
If you have any questions, concerns, or requests regarding this Privacy Policy, the personal data QMacan holds about you, or the exercise of your data rights, please contact our dedicated support team through the following channels:
We serve players from across Malaysia — including Kuala Lumpur, Bangsar, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and beyond — and our support team is fully equipped to handle data and privacy queries in English.
Data Rights Response Commitment: QMacan will acknowledge all data subject rights requests within 5 business days and will provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.
Your Privacy Matters
At QQMacan, protecting your personal data is not a checkbox — it is a core part of how we build and operate the platform. If you have any questions about your privacy, our24/7 support team is here to help every day of the year, including Malaysian public holidays.
21+ Only For players aged 21 and above only. Please gamble responsibly.